Rabindra Bharati University
WEBOPAC (ONLINE PUBLIC ACCESS CATALOGUE)
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The Virtual reference handbook

by Kovacs, Diane K.
Material type: materialTypeLabelBookPublisher: London: Facet Publishing, 2007Description: 132p.ISBN: 978-1-85604-626-8.Subject(s): Electronic reference services (Libraries) | Reference serviceDDC classification: 025.52
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interview and information delivery techniques for the chat and e-mail environments

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