Kovacs, Diane K.
The Virtual reference handbook - London: Facet Publishing, 2007 - 132p.
interview and information delivery techniques for the chat and e-mail environments
978-1-85604-626-8
Electronic reference services (Libraries)
Reference service
025.52 / K883
The Virtual reference handbook - London: Facet Publishing, 2007 - 132p.
interview and information delivery techniques for the chat and e-mail environments
978-1-85604-626-8
Electronic reference services (Libraries)
Reference service
025.52 / K883