The Virtual reference handbook
by Kovacs, Diane K.
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Location | Collection | Call number | Status | Date due | Barcode |
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Central Library, RBU.
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Reference | 025.52 K883 (Browse shelf) | Not For Loan | 89123 |
interview and information delivery techniques for the chat and e-mail environments
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