| 000 | 00585nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 150811s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-85604-626-8 | ||
| 040 | _aRBU-Library | ||
| 041 | _aEnglish | ||
| 082 |
_a025.52 _bK883 |
||
| 100 | _aKovacs, Diane K. | ||
| 245 | 4 | _aThe Virtual reference handbook | |
| 260 |
_aLondon: _bFacet Publishing, _c2007 |
||
| 300 | _a132p. | ||
| 500 | _ainterview and information delivery techniques for the chat and e-mail environments | ||
| 650 | _aElectronic reference services (Libraries) | ||
| 650 | _aReference service | ||
| 942 | _cBK | ||
| 999 |
_c37651 _d37651 |
||