Delivering satisfaction and service quality Hernon, Peter
by Peter Hernon and John R Whitman;Whitman, John R.
Material type:
BookPublisher: New Delhi Indiana Publishing House 2009Description: 181p.ISBN: 81 8408 242 8.DDC classification: 020
| Item type | Location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books
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Central Library, RBU.
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020 H558 (Browse shelf) | Available | 89833 |
a customer-based approach for libraries;American Library Association Series
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